Vision Technologies

Audit and Recovery Services


» Maintenance
» Software Release Management
» Client Service Manager
» For Avaya Direct Sales Team
» Frequently Asked Questions

Avaya Maintenance

Renewing Avaya maintenance can be a challenge, but it doesn’t have to be. Vision’s 3-step process takes the pain and uncertainty out of the renewal process:

1. Current Snapshot: Vision will provide a detailed snapshot of exactly what you’re paying for today. This includes present billing, expiration dates, and an inventory of your equipment according to Avaya records.  More importantly, we will work with you to ensure that everything is accurate and, where it is not, Vision will work directly with Avaya to correct the records.

2. Contract: Once your records are up to date, Vision will take the time to understand and learn what your requirements are and create a customized Avaya contract that meets those needs. From there we will guide you through the rest of the contract execution process.

3. First Bill Review: Vision is there for you both before and after the contract is signed. We will ensure that the first bill from Avaya matches the contract with no surprises. For the remainder of the term, we're here to answer any questions and address any problems you might have. In many cases, we can meet with you in person to help you review and understand your Avaya invoices.

Our goal is to be your advocate with Avaya and we will project manage any issues on your behalf. At the end of our 3-step process, you'll rest easy knowing that your contract, equipment records, and Avaya bill are correct. Vision will continue to be there to help you keep it that way. Your first call on an issue should be your only call. Vision will take care of the rest.