Client Service Manager

The Client Service Manager (CSM) was previously referred to as a National Services Manager (NASM). This offer allows customers to purchase increasing levels of service support to further enhance the value of their Avaya Maintenance Agreement.

A CSM addresses all customer service challenges and needs for all of the customers locations across the globe. The CSM provides various levels of consultation, monthly status reporting, escalation and resolution. A CSM acts as a strong customer advocate and becomes a functional member of your company’s IT & Telecommunications Team.